Skool Kitchen

Worst experience ever! We are regular guests here. (Booking under my husbands name in case you plan to reply with “we checked & there is no reservation under your name“ as you reply to every other negative comment!) But their customer service seems to went down the drain. 1. You have to make a deposit of 49 usd - which is fine but once you go there to dine they will tell you the deposit did not reach them and you have to pay the full bill and they will send the amount back to your credit card. All good until here. The next day they message you and tell you that if they have to send the money back to you they have to deduct 200k IDR and this is guests responsibility! Like what? Why? This is absolutely ridiculous, not sure who came up with this idea, but looks like a scam to me! 2. We ordered lots of food and ate. And still had 30min on their 2h table policy so we had our drinks and watched the sunset. Our waiter came twice to ask for dessert which we declined. Then around 1 min later another waiter came to ask if we want to order dessert and i said: “but your colleague just asked us a minute ago” in the same moment I lool at our waitress to the left and she is standing there staring at us ashamed that I literally caught her as she sent her colleague to check if we want to order dessert. Another 10 min later she came again and we were asked for the 4th time to order dessert. And I said: my dear you asked us 4 times now and 4 times we said no. And she said: because you only have 2 hours then you have to leave” we said we know but we still have time and we still have drinks, we were not sitting on an empty table and before we ordered lots of food enough for 4 people even though we are only 2 people! So something was super off this evening. We did not feel like complaining about this bad service yesterday but now the issue with refunding our deposit even though it is their fault and their responsibility was really the cherry on top. So from now on this place is an absolute no-go for us. (Btw they just called us and had a long useless phone call with not taking any responsibility. They ask for deposits a day before dinner, if it does not reach them on time it is their responsibility to pay us the full amount back and not deduct THEIR bank fees from our deposit- considering we already paid extras fees for transferring to them.

Worst experience ever! We are regular guests here. we checked & there is no reservation under your name “ as you reply to every other negative comment!) But their customer service seems to went down the drain. 1. You have to make a deposit of 49 usd - which is fine but once you go there to dine they will tell you the deposit did not reach them and you have to pay the full bill and they will send the amount back to your credit card. All good until here. The next day they message you and tell you that if they have to send the money back to you they have to deduct 200k IDR and this is guests responsibility! Like what? Why? This is absolutely ridiculous, not sure who came up with this idea, but looks like a scam to me! 2. We ordered lots of food and ate. And still had 30min on their 2h table policy so we had our drinks and watched the sunset. Our waiter came twice to ask for dessert which we declined. Then around 1 min later another waiter came to ask if we want to order dessert and i said: “but your colleague just asked us a minute ago” in the same moment I look at our waitress to the left and she is standing there staring at us ashamed that I literally caught her as she sent her colleague to check if we want to order dessert. Another 10 min later she came again and we were asked for the 4th time to order dessert. And I said: my dear you asked us 4 times now and 4 times we said no. And she said: because you only have 2 hours then you have to leave” we said we know but we still have time and we still have drinks, we were not sitting on an empty table and before we ordered lots of food enough for 4 people even though we are only 2 people! So something was super off this evening. We did not feel like complaining about this bad service yesterday but now the issue with refunding our deposit even though it is their fault and their responsibility was really the cherry on top. So from now on this place is an absolute no-go for us. (Btw they just called us and had a long useless phone call with not taking any responsibility. They ask for deposits a day before dinner, if it does not reach them on time it is their responsibility to pay us the full amount back and not deduct THEIR bank fees from our deposit- considering we already paid extras fees for transferring to them. Sorry but this is nothing else but a scam. let’s call it as it is.

Because we had a large group, we were required to choose set menus, but the price and the food didn’t feel reasonable. Many of the same dishes were served repeatedly, which made the meal feel repetitive. I’d suggest offering individual sets with smaller portions but more variety, so we could experience a wider range of flavors. The food also wasn’t taste good — some dishes were too salty, and the shrimp didn’t taste fresh. Also, the service wasn’t great, and we felt rushed toward the end. What we expected to be the best meal in Bali turned out to be the most disappointing.